Privacy Policy

1. Introduction

Neoterra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neoterra.africa or engage with our software development services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Project details and requirements
• Communication preferences
• Any other information you choose to provide in forms or communications

2.2 Usage Data

We automatically collect certain information about your device and usage of our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information (screen size, device type)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about usage patterns. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Responding to inquiries and providing customer support
• Processing project requests and proposals
• Improving our website and services
• Personalizing user experience
• Sending relevant updates and marketing communications (with consent)
• Analyzing website usage and performance
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Analytics and performance monitoring
• Customer relationship management
• Payment processing (when applicable)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, including:

• Court orders or legal proceedings
• Government investigations
• Compliance with regulatory requirements
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: 3 years from last contact
• Project-related communications: 7 years for business records
• Website usage data: 2 years for analytics purposes
• Marketing communications: Until you unsubscribe

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided in Section 9.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure hosting and backup procedures

8. International Data Transfers

As we may work with international clients and service providers, your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this policy will be subject to the jurisdiction of Nigerian courts.